Please direct general questions, general scheduling issues (such as lesson time change), and financial questions to the studio director.
Please direct lesson-specific questions, and scheduling questions to your teacher.
Please give your teacher 48 hours notice if you need to cancel a lesson.
If you have to cancel with less than 48 hours notice, your teacher is not obligated to reschedule the lesson. This is because your teacher has already blocked off the usual lesson time, and with short notice may not be able to repurpose this time.
You may ask to reschedule a lesson, but it’s up to your teacher.
If you cancel with proper notice, you may make a request to your teacher to reschedule the lesson to another time in the same week. Your teacher will try their best to accommodate the request, but this is dependent on their availability. To facilitate scheduling, you should make a your request to the teacher in person at a previous lesson, whenever possible. It takes time and effort on the part of your teacher to reschedule, so please do so sparingly and with good reason.
Your teacher will offer to reschedule a lesson they cannot make. If that doesn’t work for you, you’ll get make-up lesson.
If your teacher needs to cancel a lesson, they will contact you to try to reschedule the lesson to another time during the same week. If you are not able to do so, you will be offered credit in the form of a make-up lesson that your teacher and you will schedule at a later date. If for whatever reason your teacher cannot complete the make-up lesson, you will be credited for the cancelled lesson on the next invoice.